SUPPORT

At ADROIT NETWORKS, LLC, we recognize that support is a large part of a solution for your business, and one that demands knowledgeable staff, a prompt response and effective solutions. 95% of our new business comes from existing customer referrals, which is a testament to the quality of our technical support.  At Adroit Networks, LLC, we are committed to understanding the mission critical facets of your business in addition to the infrastructure in place, and in doing so we provide technical support that is second to none.

In short, we act as your IT staff.  In providing support and solutions for your infrastructure we will answer questions from members of your staff, provide an interface with your vendors when necessary, and provide training as needed, whether written or in person for any aspect of your network.

We also offer service and maintenance agreements that can be tailored based on your networking and business needs, which allow us to provide 24/7 monitoring for your network to anticipate and address potential issues.  Service agreements include a scheduled number of onsite hours throughout the month as deemed appropriate, and remote monitoring throughout each month, thereby allowing us to proactively address issues at the earliest warning sign. When the problem has already occurred, everyone is reactive and each minute to resolve the issue equates to business lost. By entering into a service agreement with Adroit Networks, LLC, we are able to act proactively to anticipate and resolve issues before they can cause interruption to your business. 

Service agreements are available at a discounted hourly rate. For further information on support and maintenance agreements, please contact us at the link below.

 

 

ADROIT NETWORKS, LLC
1 Bridgeview Circle

Tyngsboro, Massachusetts  01879

Telephone: (978) 649-9409

 

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